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Questions, answered

Fitment, runtime, shipping and warranty. Can’t find it? Real people reply within one business day.

Fitment & batteries

Which battery should I pick?
Choose the brand of the 18V (20V MAX) batteries you already own. Each Volt product is made with a brand-specific mount, so it slides straight on like a tool. Pick your brand on the product page and it arrives with the right mount. Batteries are not included.
Are 18V and 20V MAX the same thing?
Yes. Brands like DeWalt and Black & Decker label their 18V batteries as "20V MAX" in some markets. If your battery is from an 18V or 20V MAX cordless tool line, the matching variant fits.
DeWalt FlexVolt, Bosch GBA vs PBA, WORX pins: which one am I?
DeWalt FlexVolt 54V packs switch to 18/20V on these mounts, so pick DeWalt. Bosch Professional (GBA) is the blue range and Bosch DIY (PBA) is the green range, so check the label on your battery. WORX comes in 4-pin and 5-pin versions: count the contacts on the battery. Still unsure? Send us a photo and we will confirm before you order.
Do 12V, 14.4V, 36V or 40V batteries work?
No. The Volt range is built for 18V and 20V MAX lithium-ion tool batteries only.
My battery brand is not listed. Can you help?
We add new brands regularly. Tell us what you run and we will let you know what fits now and what is coming.

Runtime & use

How long will it run my fridge?
As a guide, one healthy 5Ah battery runs a 42 qt 12V fridge for around 5 to 7 hours. Add a second battery with the Double Battery Adapter for a full day. Real runtime depends on fridge size, temperature and battery health, so try the runtime calculator for your exact setup.
Will it flatten or damage my tool battery?
No. Built-in low-voltage cut-off stops the output before your battery drains to a damaging level. Over-current, short-circuit and thermal protection are built in too.
What happens if I run it flat?
The cut-off trips before your battery reaches a damaging level. Put the battery back on your normal charger. The Volt Dropper resets when you remove and reattach the battery.
Cigarette socket, Anderson plug, or both?
The cigarette socket suits most fridges and accessories out of the box. Anderson is the more secure, higher-current connector common on 4WD and camping setups. "Both" gives you the two outputs on one unit.
Can I adjust the output voltage?
Yes. The Volt Dropper outputs 5 to 13V DC, set with a dial and shown on a live LED readout, at up to 10A continuous.
What can the Volt Booster run?
The Volt Booster is a 180W pure sine wave 120V inverter that runs off your tool battery. It suits chargers, laptops, small appliances and other mains gear that draws up to 180W. See the Volt Booster.
Can I run two batteries at once?
Yes, with the Double Battery Adapter. Always pair two batteries of the same brand and a similar charge level.

Shipping & delivery

How fast is shipping?
Orders are dispatched within 1 business day and you get a tracking link the moment yours ships. Allow 6 to 12 business days for delivery across the US. Your price includes all duties and import fees, so there is nothing to pay at the door. Multiple items may arrive as separate parcels a day or two apart. Standard shipping is $12.95, free on orders over $75. Expedited (5 to 8 business days) is $16.95, or $20.95 on orders over $75.
Do I pay any tax or duties on delivery?
Prices in USD, duties included. Sales tax, where it applies, is added at checkout. All duties and import fees included, nothing to pay at the door.
Do you ship to my country?
We ship to Australia, New Zealand, the USA, Canada, the UK and parts of Europe. Choose your country at the bottom of any page to see local prices and delivery times. Full shipping details.
Where is my order?
You get a tracking link by email as soon as your order ships. Can’t find it? Contact us with your order number and we will check for you.

Returns, warranty & payment

What if it’s not for me?
30-day returns, no fuss. If it does not suit your setup, email us and we will sort a return.
What warranty do I get?
The Volt range comes with a 2-year warranty against defects. Returns and warranty details.
Your warranty rights
This warranty is in addition to any rights you have under your state’s consumer protection laws. It does not limit or exclude them.
Is this the same as the cheap ones on Amazon?
No. The $20 marketplace units typically have a fixed, unverified output and no over-discharge protection, so they can drain your battery flat and shorten its life. The Volt range has adjustable output with a live readout, four-way protection, real human support, 30-day returns and a 2-year warranty.
Still not sure it fits?Send us a photo of your battery and we will confirm before you order.
Contact us