Refund policy

REFUND POLICY

Max Voltage Store - Return and Refund Policy

We want you to be happy with your Volt gear. This policy explains how change-of-mind returns, faulty items, refunds and warranty claims work, wherever you ordered from. It applies in addition to the consumer rights you have in your own country; nothing in this policy takes those away. Prices and refunds are in the currency you paid in.

30-day change-of-mind returns

You can return any item within 30 days of delivery if it is unused, undamaged and in its original packaging with any tags. Email support@maxvoltagestore.com with your order number before sending anything back and we will reply with instructions and the correct return address for your region. Items sent without approval cannot be accepted.

Return postage for change-of-mind or wrong-choice returns is at your cost, and original shipping charges are not refunded. Once we receive and inspect the item we refund the product price to your original payment method.

Faulty, damaged or incorrect items

Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, contact us as soon as possible with your order number and a photo or short video. We cover the return shipping in these cases and will arrange a repair, replacement or refund, whichever suits best. This is in addition to your legal rights, which are set out by region below.

Warranty

Every Volt product (the Dropper, Booster, Replenisher, Mini and Rapid) is covered by a 2-year warranty against faults in materials or workmanship under normal use. Accessories, including the Double Battery Adapter, Anderson and cigarette socket adapters, cords and canvas bags, are covered for 12 months. Each item in a bundle keeps its own warranty period.

The warranty does not cover accidental damage, drops, water beyond the product's rating, misuse, overloading, running outside the rated specifications, normal wear, or unauthorised modification or repair.

To claim, email support@maxvoltagestore.com with your order number, a description of the fault and a photo or video if you can. Keep your proof of purchase; you will need it for any claim. We will assess the claim and arrange a repair, replacement or refund.

Where returns go

Returns are by arrangement. When you contact us we give you the right return address for your region. Australian and New Zealand returns go to our fulfilment partner in Sydney, Australia. For the United States, Canada, the United Kingdom and the European Union we will tell you whether the item should go to a local address or be returned to us, and we may ask for photos first so you do not have to ship a faulty item at all.

Refund method and timing

Approved refunds go back to your original payment method, in the currency you paid, within 10 business days of approval. Your bank or card provider may take a little longer to show it. If more than 15 business days have passed since we approved your refund, get in touch and we will chase it.

Exchanges

The quickest way to exchange an item is to return the original and place a new order for what you want. Once you send us the return tracking number we get the replacement moving, and we cover the cost of sending the replacement once your return is received and approved.

Import duties and taxes on returns

Our prices for the United States, Canada, the United Kingdom and the European Union include import duties. Duties already paid are not refunded separately; they are part of the product price we refund. Any local tax shown at checkout (for example US sales tax or Canadian GST/HST) is refunded with the product price.

Your legal rights by region

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand: Our goods come with guarantees under the Consumer Guarantees Act 1993 that cannot be excluded. If a product is not of acceptable quality you may be entitled to a repair, replacement or refund under that Act.

United Kingdom: This policy is in addition to your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including your right to cancel an online order within 14 days of receiving it. Our 30-day change-of-mind period goes beyond that. Goods must be of satisfactory quality, fit for purpose and as described.

European Union: This policy is in addition to your rights under the EU Consumer Rights Directive, including your right to withdraw from an online purchase within 14 days of receiving it, and the legal guarantee of conformity of at least two years. Our 30-day change-of-mind period goes beyond the withdrawal right.

Canada: This policy is in addition to the consumer protection and sale-of-goods legislation of your province or territory, which may give you additional rights that cannot be excluded.

United States: This policy is in addition to any rights you have under the consumer protection laws of your state. Some states do not allow limits on implied warranties, so some limits above may not apply to you.

How to start a return or claim

Email support@maxvoltagestore.com with your order number and the reason for the return or claim. We reply within one business day with simple instructions.

Contact

Email: support@maxvoltagestore.com Phone (Australia): 1300 959 544 Max Voltage Store Pty Ltd, ABN 68 689 227 996, 39 High Street, Kimba SA 5641, Australia