Refund policy
Max Voltage Store - Return and Refund Policy
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We want you to be happy with your Volt gear. This policy explains how returns, refunds and warranty claims work. It applies in addition to your rights under the Australian Consumer Law. All prices are in Australian dollars (AUD).
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
30-day change-of-mind returns
If you change your mind, you can return an item within 30 days of delivery, provided it is unused and in its original condition and packaging. Contact us first to start the return and we will give you the return address (returns are received at our Sydney fulfilment centre). Return postage for change-of-mind or wrong-choice returns is at your cost. Once we receive and inspect the item, we refund the product price to your original payment method. Original shipping charges are not refundable for change-of-mind returns.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, or is not what you ordered, contact us as soon as possible with your order number and a photo or short video. We cover the return shipping in these cases and will arrange a repair, replacement or refund. This is in addition to your Australian Consumer Law rights.
Warranty
Every Volt product is backed by a 2-year warranty against manufacturing defects in normal use. The warranty does not cover damage from misuse, accident, unauthorised modification, exceeding the product's rated specifications, or normal wear and tear. To make a warranty claim, email support@maxvoltagestore.com with your order number and a description of the issue, plus a photo or video if you can. We will assess it and arrange a repair, replacement or refund.
How to start a return or claim
Email support@maxvoltagestore.com with your order number and the reason for the return. We will reply with simple instructions and the return address. Please keep your proof of purchase, as you will need it for any return or warranty claim.
Refund method and timing
Approved refunds are issued to your original payment method. Once we receive and inspect your return, please allow a few business days for the refund to appear, depending on your bank or payment provider.
Exchanges
The fastest way to exchange an item is to return it and place a new order. If you would like help, contact us and we will do our best to assist.
Contact
Email: support@maxvoltagestore.com Phone: 1300 959 544 Our Australian support team is here to help with any return, refund or warranty question.