Shipping policy
Max Voltage Store - Shipping Policy
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At Max Voltage Store your order is picked, packed and dispatched by our fulfilment partner, Future Fulfillment, in Sydney, NSW, and sent with tracking. This policy explains our dispatch times, shipping rates and delivery estimates. All prices are in Australian dollars (AUD).
Order processing and dispatch
Orders placed before 12pm AEST on a business day are dispatched the same day from our Sydney fulfilment centre. Orders placed after 12pm AEST, on weekends, or on public holidays are dispatched the next business day. Business days are Monday to Friday, excluding national and NSW public holidays. You will receive an order confirmation by email straight away, and a tracking link by email as soon as your order ships.
Shipping rates and delivery times (Australia)
Standard shipping is free on orders over $75, and a flat $9.95 on orders under $75. Estimated delivery is 2 to 6 business days from dispatch. Regional and remote areas can take a little longer.
Express shipping is $19.95 and is delivered in approximately 1 to 4 business days from dispatch. Choose Express at checkout for the fastest available delivery.
Delivery estimates are provided by the carrier and start from the dispatch date, not the order date.
International shipping
We ship worldwide. International rates are calculated at checkout by destination and delivery times vary by country. Any import duties, taxes or customs fees are charged by the destination country, are not included in the item price or shipping cost, and are the responsibility of the customer on arrival.
Order tracking
A tracking link is emailed the moment your order ships. If you have an account, you can also find tracking under your order history. If you ordered several items, they may arrive in separate parcels a day or two apart, each with its own tracking. If one parcel arrives first, the rest is on its way.
Changes, cancellations and address accuracy
Please check your shipping address carefully at checkout, as we cannot redirect or refund parcels sent to an incorrect address provided with the order. Because orders are sent to our fulfilment centre quickly, to change or cancel an order please contact us as soon as possible. If your order has not shipped yet we will sort it out; once it is on the way, you can use our 30-day returns.
Lost, delayed or damaged parcels
If your tracking has not updated for several business days, or your order arrives damaged, contact us at support@maxvoltagestore.com and we will help resolve it. For items that arrive damaged or faulty, we cover the return shipping (see our Refund policy).
Returns and warranty
You can return any item within 30 days of delivery in its original condition and packaging. For damaged or faulty items we cover the return shipping; for change-of-mind or wrong-choice returns, return postage is at the customer's cost. Every Volt product is also backed by a 2-year warranty. Full details are in our Refund policy.
Promotional offers
During sales we may offer free shipping on all orders. Any promotional shipping offer and its terms will be shown at the time of the promotion.
Contact
Email: support@maxvoltagestore.com Phone: 1300 959 544 Our Australian support team is happy to help with anything order or delivery related.